Terms & Conditions

Cancellations

General Tours

Cancellations made 24 hours or more before the tour’s start time (Iceland local time) will receive a full refund. Once within the 24 hour cancellation policy, no date modifications are available, and the booking becomes non-refundable. Bookings made within this cancellation policy are automatically non-refundable.

Private Tours

A 72-hour cancellation notice applies, with full refunds issued if cancelled at least 72 hours before the scheduled start. Cancellations within 72 hours are non-refundable and non-modifiable. Bookings made within this cancellation policy are automatically non-refundable.

Weather Cancellations

EastWest may cancel tours due to severe weather, prioritizing the safety of our customer’s and guides. If this occurs, we will offer an alternative date or tour. If rescheduling is not suitable, we will issue a full refund, excluding Northern Lights rebooking and bookings with special cancellation policies.

Please note that other cancellation policies may apply if you have made your reservation through a travel agency or third party.

Tour Modifications

At EastWest, we are committed to providing the best possible experience by adhering to the planned itinerary whenever possible. However, we reserve the right to modify the tour itinerary, schedule, or mode of transportation if necessary. These changes may arise from factors such as weather conditions, road closures, or other unforeseen circumstances beyond our control. Any modifications are made with your safety, comfort, and enjoyment in mind.

In cases where adjustments are needed, we aim to keep these changes minimal and will inform you promptly whenever possible. Please understand that minor modifications may not always be communicated in advance due to the dynamic nature of touring in Iceland, where conditions can change quickly. Our team is dedicated to ensuring that all adjustments still align with the spirit of the tour and maintain the high quality of experience EastWest is known for.