How can we help?

Yes, please do!
We include a homemade lunch on our Snæfellsnes Peninsula tour, and while there is always a vegetarian option available (such as rice, pasta, salads, or moussaka), it’s very helpful for the cook to know in advance so we can make sure you’re well taken care of.
The same applies if you have any allergies or food intolerances — it’s always best to let us know ahead of time.
For our other tours, you’ll find multiple food options available at the restaurants and shops along the way.

All of our tours are conducted in English.
However, we also offer one Spanish-speaking departure per week for each of our main day tours. If a Spanish tour doesn’t fill up completely, we may combine it with the English group, in which case the tour will be bilingual.

Here’s our weekly schedule for Spanish-speaking tours:
– Thursday: Golden Circle
– Friday: Snæfellsnes Peninsula
– Saturday: South Coast

Our private tours can be arranged in a variety of languages — just let us know your preference, and we’ll do our best to accommodate you. If you have any questions or special requests, feel free to reach out — we’re happy to help!

If your changes are outside of the 24-hour cancellation policy, you can change your date here.
Once you are within the 24-hour cancellation policy, no date modifications are available.

Sometimes technology doesn’t cooperate! Please wait a few minutes and try again. If the problem continues, feel free to reach out to us — we want to ensure your experience with our services is as smooth as possible.
If the error happened during the payment process, your bank might show a pending transaction. These are usually released automatically within a few days. We also recommend contacting your bank to check if there are any outstanding payment requests and to ask about the 3DS (3D Secure) verification, which is often the source of issues in the payment process.

Yes, of course! Once you have added your tour to the cart, you can go to our other tours and it will be automatically added to the same cart. That means only one reference number for you, which makes travel a bit easier! 

On our Snæfellsnes Peninsula tour, we make several scenic and memorable stops throughout the day. These include:

• Borgarnes – a quick comfort stop to stretch your legs, grab a coffee, or use the facilities before we head deeper into the peninsula.

• Ytri-Tunga – a charming beach known for its seal colony.

• Lýsuhóll – a peaceful countryside location where we’ll enjoy a homemade lunch with local ingredients.

• Búðakirkja – the iconic black church of Búðir.

• Arnarstapi – a coastal village with dramatic cliffs and a picturesque walking path along the ocean.

• Djúpalónssandur – a striking black sand beach with lava formations and historic shipwreck remnants.

• Kirkjufell – the famous “Church Mountain,” one of the most photographed mountains in Iceland, with its nearby waterfall completing the perfect postcard view.

Please note that our stop in Borgarnes is brief, intended mainly for a quick break before the full-day adventure begins.

On our South Coast tour, we explore some of Iceland’s most breathtaking natural wonders. The stops along the way include:

• Hvolsvöllur – a brief stop to use the facilities, grab a coffee, or pick up some snacks before continuing the journey.

• Skógafoss – one of Iceland’s most iconic waterfalls, with a powerful 60-meter drop and often a rainbow in the mist.

• Vík – a quick stop in this charming village, known for its black sand beaches and picturesque church overlooking the coast.

• Reynisfjara – the famous black sand beach with striking basalt columns, sea stacks, and dramatic waves from the Atlantic Ocean.

• Sólheimajökull – a stunning glacier tongue.

• Seljalandsfoss – the waterfall you can walk behind (weather permitting), offering a unique and magical perspective.

• Gljúfrabúi is a hidden gem just a short walk from Seljalandsfoss, tucked behind a rock wall and accessed by a narrow opening.

Please note that Hvolsvöllur and Vík are short pit stops, primarily for comfort and refreshments.

On our Golden Circle tour, you’ll experience some of Iceland’s most iconic sights, as well as a few unique local gems. Our stops include:

• Thingvellir National Park – a UNESCO World Heritage Site where you can walk between the North American and Eurasian tectonic plates and learn about Iceland’s rich historical and geological significance.

• Efstidalur Dairy Farm – a short stop at a family-run farm where you can see the cows, sample homemade ice cream, and get a taste of rural Icelandic life.

• Geysir Geothermal Area – home to bubbling hot springs and the active geyser Strokkur, which erupts every few minutes.

• Gullfoss Waterfall – a dramatic two-tiered waterfall that’s both powerful and picturesque.

• Friðheimar Greenhouse – where we’ll enjoy a unique lunch (not included) among tomato plants and learn about geothermal farming.

• Kerið Crater – a striking volcanic crater lake with vivid red slopes and a deep blue pool at the bottom, perfect for a scenic stroll.

Ways to find out if the tour is going ahead:

• Email: Confirmation or cancellation will be sent to the email address provided upon booking between 13:00 and 17:00 GMT. This will only be sent to customers who have already been booked
• Website Banner: Check www.eastwest.is for updates.
• Phone: Call +354 792 7500 and press 1,1 for a digital receptionist update.
• Hotel Reception: Information will be available at the reception desks of downtown Reykjavik hotels.

Tourist Information Hub: Updates can also be found at What’s On or Tourdesk in downtown Reykjavik.

Unfortunately, we are not able to store luggage on our tours. Our mini-Sprinter vehicles have limited boot space and no storage under the seats, so we’re unable to accommodate suitcases or large bags.

We recommend checking with your cruise line or the harbor terminal for possible luggage storage options while you’re on tour.

It depends on your ship’s arrival time. Our regular day tours begin at 08:30, and we ask all passengers to be ready at that time to ensure a smooth pickup process.

If your ship docks later than 06:30, we recommend checking if we are operating our Golden Circle Cruise Ship Tour, which is specifically tailored to cruise ship schedules. You can find more details about that tour here.

Please note: Pickup for the Snæfellsnes Peninsula tour starts at 08:00 between November 15th and January 31st.

If you notify us outside the 24-hour cancellation window, and you booked directly through us, we can offer a full refund*.

If your notice comes within 24 hours of the tour, we are unable to provide a refund or free rescheduling. In this case, we recommend contacting your travel insurance provider, as they may cover cancellations due to illness. We strongly encourage arranging travel insurance before your trip to Iceland.

*Please note: Our 24-hour cancellation policy only applies to direct bookings. If you booked through a third-party reseller, their cancellation policy may differ.

We offer our pick-up and drop-off service in Reykjavík only. If you are staying at a hotel or an accommodation downtown, you should go to one of the designated tour bus stops that have been created by the city of Reykjavík a few years ago. If you are staying at a hotel that is not located downtown, you will find it listed in the drop-down menu while choosing your pick-up location.

You can see a map with all our pick up locations to find the one that’s closest to you here.

No, unfortunately not. Only the general tour allows free rebookings.

Northern lights are a natural phenomenon, thus, they cannot be guaranteed. We closely monitor the weather (winds, clouds, solar activity) in order to make the final decision on our tours. Even with the best forecast and the best guides, we cannot guarantee you the sighting. If you go on tour and there are no lights while on tour, we offer you as many retries as you need (upon our availability) and if you cannot reschedule it, we can offer you a 2-years-valid voucher. Please note that a refund is not possible if you have joined the tour.

Yes, we’re delighted to welcome children on our tours, and everyone aged 12 or younger enjoys a discounted price. Booster seats are included, so please let us know in advance if you need one. We allow a maximum of 2 children per adult. For safety and comfort, we are currently unable to accommodate children under the age of 4 for our day tours and under the age of 5 for the Northern Lights.

Yes, you’ll be able to share your Iceland adventures live on Instagram (or your favorite social media platform), thanks to the free WiFi available in all our vehicles. Just ask your guide if you need help getting connected — they’ll be happy to assist!

That said, please note that on rare occasions, we may need to use an outsourced vehicle due to scheduled maintenance. While we do our best to ensure WiFi is always available, some of these vehicles may not be equipped with it. We appreciate your understanding and promise to keep these instances to a minimum.

The group size on our tours never exceeds 19 people and is often quite less.