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Northern lights are a natural phenomenon, thus, they cannot be guaranteed. We closely monitor the weather (winds, clouds, solar activity) in order to make the final decision on our tours. Even with the best forecast and the best guides, we cannot guarantee you the sighting. If you go on tour and there are no lights while on tour, we offer you as many retries as you need (upon our availability) and if you cannot reschedule it, we can offer you a 2-years-valid voucher. Please note that a refund is not possible if you have joined the tour.

Yes, we’re delighted to welcome children on our tours, and everyone aged 12 or younger enjoys a discounted price. Booster seats are included, so please let us know in advance if you need one. We allow a maximum of 2 children per adult. For safety and comfort, we are currently unable to accommodate children under the age of 4 for our day tours and under the age of 5 for the Northern Lights.

Yes, you can brag about your adventures in real-time on Instagram or your favorite social media with the free WiFi included in all vehicles. Ask your guide and you will receive help.

Please know in very rare instances do we have to outsource vehicles due to maintenance. We always try to ensure that you have wifi but some outsourced vehicles do not offer this.

The group size on our tours never exceeds 19 people and is often quite less.